FAQs
I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Orders typically ship the following business day. Please allow 1-2 additional business days after processing.
HOW LONG IS THE SHIPPING TIME?U.S. orders are typically shipped via USPS, depending on the fulfillment center location. During peak seasons, we may also use FedEx or UPS to ensure the fastest possible delivery. Average transit times to the United States: 3-7 Business days.
Some circumstances are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company and/or mail carrier.
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each product may be shipped separately from a different fulfillment center depending on the product and the process to manufacture each product.
CAN I CANCEL MY ORDER?
Orders can be canceled before going into production. Custom items are scheduled for production immediately upon order received so we can provide the fastest product delivery service to all customers. Items have 24 hours to cancel. Please email: support@romesia.com. All you need to do is send us an email with the subject line "CANCEL".
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at support@romesia.com. If the address is wrong, we can correct this within 24 hours.
MY ITEM ARRIVED DAMAGED!
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment. It happens!
It Says My Address Is Not Found
We ship using the United States Post Office. If you have a P.O. box and do not get mail at your physical address, you should use the P.O. box. The verification can be tricky on specific abbreviations as well. USPS.com "find zip code" can help you find your specific abbreviations and how USPS will verify your address.
You Made A Mistake On My Order.
We are very sorry. It doesn't happen often, but nobody's perfect. Email us at support@romesia.com and we'll work with you to make it right. Often, this will simply require that you send us a picture of our error so we can a). verify your claim b). call me to correct it.
I ordered 2+ items, but only received one... where's my order?
When you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once they are on the way :)
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
If we still haven't managed to answer your question please feel free to Contact Us and we will do our best to reply within 24 hours :) During the peak seasons, call back time can vary. Please be patient, we will get back to you as soon as we can.